Lations VoIP is an alternative telephone service that works off your Internet connection. It cuts out unnecessary landline costs and you are only charged for your Voice Time. Perfect for anyone with fixed or mobile Internet looking for a home or business telephone number that is flexible, affordable and easy-to-use.
Once you sign up for a Lations VoIP service, we’ll give you your own unique VoIP number. It works like a phone number, and you’ll use it whenever you need to make and receive calls over the Internet.
Yes, all your Voice Time, including topped-up CallTime rolls over for 3 months.
The SIP account can be configured on a total of up to 6 devices which then allows for up to 6 concurrent calls inbound or outbound
If you are using another handset that was not purchased from us, then you can manually enter your Axxess VoIP Details. Just make sure you never give these details out to anyone, as this could compromise the security of your account.
We recommend that you make use of our VoIP-enabled phone, but there are other options available to you – such as mobile apps (like Zoiper) or your existing VoIP phone. If you have an existing VoIP phone, it is important to note that we may not be able to support or assist you in the configuration of your current phone.
It can take up to 14 working days (once your account is settled).
The Lations VoIP service is entirely dependent on the quality of the Internet connection you are using when making or receiving a phone call. Which is why we only recommend connections that do not generally suffer from congestion or high latency such as FTTH (Fibre to the Home) or Fixed Home LTE. Other connectivity types, such as ADSL, 3G, WiFi or Mobile LTE will work. However, we do NOT recommend relying on these connectivity types as they are prone to congestion and high latency which result in poor call quality
Yes. Lations VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre or Fixed LTE, then you can cancel your Telkom landline rental and port your number across. This includes all South African numbers that start with 01, 02, 03, 04 and 05. Mobile numbers such as 083, 072 and 061 cannot be ported.
It can take up to three business days. We will inform you as soon as your RICA application is approved, after which you can use your Lations VoIP service immediately.
